The Leaf Bookshop Privacy Policy

 

Introduction

The Leaf Bookshop regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all The Leaf Bookshop users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact

David at (03) 9885 1900.

 

 

Collection of Information

In order to use The Leaf Bookshop website, we may require information from you in order to provide the best service possible.  All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by The Leaf Bookshop is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

 

 

Use of Collection Information

Any details collected from The Leaf Bookshop customers are required in order to provide you with our products and/or services, and a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our staff development.

 

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details.

 

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at contact@leafbookshop.com.au.

 

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at contact@leafbookshop.com.au.

 

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date).  We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

 

Communications

The Leaf Bookshop uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at contact@leafbookshop.com.au.

 

You will be notified when any third party that is not our agent/service provider collects your personal information, so you can make an informed choice as to whether or not to share your information with that party.

 

Third Parties

The Leaf Bookshop may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

These third parties are prohibited from using your personally identifiable information for any other purpose. The Leaf Bookshop does not share any information with third parties for any unknown or unrelated uses.

 

Legal

 

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on The Leaf Bookshop site to external entities are not covered by this policy. The terms and conditions set out in this privacy statement only cover the domain name of The Leaf Bookshop.

 

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

 

 

The Leaf Bookshop Security Policy

 

The Leaf Bookshop uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

 

- Payments are fully automated with an immediate response.

- The Leaf Bookshop or any outside party cannot view your complete credit card number.

- All transactions are performed under 128 Bit SSL Certificate.

- All transaction data is encrypted for storage within eWAY's bank-grade data centre, further protecting your credit card data.

- eWAY is an authorised third party processor for all the major Australian banks.

- eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by The Leaf Bookshop.

 

 

Delivery Policy

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. For goods currently in stock we will attempt to send your goods via Australia Post within 1-2 working days and would expect delivery within 5-7 working days (to see estimated delivery times for Australia Post's regular parcel service please check the Australia Post website www.auspost.com.au/parcels-mail/domestic-delivery-times.html); however if goods are unavailable, delivery will take longer. We encourage you to confirm that we have stock of the books you wish to purchase. If a title is not in stock please contact us via email at contact@leafbookshop.com.au to confirm price and availability prior to placing the order.

 If you wish to query a delivery please contact us at contact@leafbookshop.com.au.

 

Refund & Returns Policy

Refunds are only offered for misbound or faulty books returned within 14 days. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. Please email us at contact@leafbookshop.com.au within that time so we can resolve any problems.

 

Pricing

 Prices are subject to change without notice. All prices are in Australian dollars.





If you have any enquiries regarding this document and the payment services offered by eWAY please visit the website at www.eway.com.au